Privacy Policy

Effective: 24 October 2026 · Version: 2.2
Applies to: the cont. website at conthubs.com and the cont. mobile apps for iOS and Android

The short version

1. Who we are

cont. is operated by Cont SIA, a limited liability company registered in Latvia under registration number 40203709068, with its registered office at Gardenes iela 7 - 24, Riga, LV-1002, Latvia. Cont SIA is the data controller for the personal data described in this policy.

For anything relating to your privacy or your rights, write to [email protected]. We have assessed our processing and are not required to appoint a Data Protection Officer, so privacy requests are handled directly by the team at that address.

2. What information we collect

2.1 When you create an account

You can sign in with Google, with Apple, or with an email address and password. Depending on how you sign in, we receive:

• Your email address
• Your name, if your provider supplies one or you enter it
• A profile picture, if you choose to share one
• A provider account identifier that lets us recognise you next time

If you use Sign in with Apple and choose to hide your email, Apple gives us a private relay address instead of your real one. We use it only for your account and for support, and we never try to resolve it to your actual address.

2.2 As you use cont.

• Which podcasts, book lenses, videos and articles you open, finish or skip
• Playback position, reading progress, playback speed and similar preferences
• Your library, saved collections, ratings and notes
• Search queries you type inside the app
• Comments, replies, reactions and any other content you post

2.3 What you ask cont. AI

When you ask cont. AI to build a path, album or playlist, we store the prompt you wrote and the result it produced, so the path stays in your library. You can edit or delete any prompt. Section 6 explains exactly how this is processed.

2.4 Device and technical data

• Device model, operating system version, app version, language and time zone
• A device identifier, used to keep your session working and to stop the free trial being claimed repeatedly on one device
• A push notification token, if you enable notifications
• Crash reports and performance diagnostics
• Standard server logs, including IP address, user agent and timestamps

2.5 On the website

The website is a marketing site and does not have accounts. It collects:

• Waitlist: your email address, optionally your name, what you are most interested in, and which page you signed up from
• Shared experiences: your name, email, the text of your message, a rating, and whether you gave us permission to quote you publicly
• Product feedback: your email, your message and the area it relates to
• Contact form: your name, email and message
• Analytics: only if you accept analytics cookies. See the Cookie Policy

If you gave us permission to quote a testimonial publicly, we may use it with your name on our website, in store listings and in marketing. You can withdraw that permission at any time by emailing [email protected] and we will stop using it.

2.6 What we do not collect

We do not use your microphone. cont. does not request microphone access and has no voice search. We do not scan your photo library, your contacts, your files, or your location. We do not track you across other apps or websites, and we operate no advertising identifiers.

3. App permissions

These are the only system permissions the cont. apps request, and what each one is for. If a permission is not needed in a given release, it is not declared.

4. Why we use your data

• To run the service: sign you in, sync your library and progress across your devices, and play what you asked for
• To personalise: recommend podcasts, book lenses, videos and articles that follow from what you have enjoyed
• To build your paths: turn your prompts into curated sequences
• To improve the product: understand which features are used and fix what is broken
• To keep it safe: prevent abuse, spam, fraud and repeated free trials on the same device, and moderate user content
• To support you: answer your questions and investigate your reports
• To meet legal obligations: accounting, tax and regulatory requirements

We will never sell your personal information, share it for cross-context behavioural advertising, hand it to advertising networks, or build advertising profiles from your activity.

5. Our legal basis for processing

If you are in the European Economic Area or the United Kingdom, we rely on the following bases under the GDPR and UK GDPR:

6. How cont. AI processes your data

cont. AI is built on large language models provided by Google. When you submit a prompt:

• Your prompt is transmitted to Google, which processes it on our behalf as a service provider and returns a result
• We store the prompt and the path it produced so it stays in your library. You can edit or delete either at any time
• When you delete a prompt, it is removed from our database immediately, not queued for later deletion
• We do not sell your prompts, and we do not give them to anyone for their own purposes
• Your prompts are not used to train AI models. We use Google's paid API tier, which carries a contractual commitment that submitted content is not used to train or improve its models

We also use the same models to generate editorial material about content in the catalogue, such as chapters, key moments and summaries. That work uses no personal data and is not connected to any individual user.

7. Who we share data with

We share personal data only with providers that help us run cont., under contracts that require them to protect it and use it only for us. We do not sell personal information.

Podcasts stream directly from the hosting provider the creator chose. That provider receives your IP address and a device description in order to deliver the file, and any advertising the host inserts into the episode remains as the creator published it. We never give podcast hosts your name or email.

We may also disclose data where the law requires it, to establish or defend legal claims, or to protect the safety of our users. If we are ever involved in a merger or acquisition, data may transfer to the acquiring entity under this same policy.

8. International transfers

We are established in Latvia and we keep processing inside the European Union. Our application servers, database, authentication, email and AI processing are all configured to EU regions. Some providers are US companies that may, for limited operational purposes such as support or security, access data from outside the EEA. Where that happens, we rely on one of the following safeguards:

• The European Commission's Standard Contractual Clauses, with the UK Addendum where UK data is involved
• The EU-US Data Privacy Framework, where the receiving provider is certified under it
• An adequacy decision, where one covers the destination country

You can request a copy of the safeguard that applies to a specific transfer by emailing [email protected].

9. How long we keep your data

We keep personal data only as long as the purpose requires, then delete or anonymise it. In practice:

10. How we protect your data

• All data in transit is encrypted with TLS
• Stored data is encrypted at rest where our providers support it
• Access to production data is limited to the people who need it to do their job
• Authentication tokens are held in the device's secure storage, not in plain text
• Payment card numbers never reach us. Apple and Google process payments

No service can promise perfect security. If a breach affects your personal data and is likely to result in a high risk to your rights, we will notify you without undue delay, and notify the supervisory authority within 72 hours of becoming aware of it, as the GDPR requires.

11. Deleting your account

You can delete your account and its data at any time, from inside the app.

How

1. Open the cont. app
2. Go to Profile > Settings
3. Tap Delete Account
4. Confirm

What is deleted

• Your profile, name, email and sign-in identifiers
• Your library, saved collections, notes and ratings
• Your listening, reading and watch history
• Your cont. AI prompts and generated paths
• Your comments, replies and reactions
• Your subscription record. Note that you must also cancel the subscription itself through Apple or Google, since only they can stop the billing

The one exception, and why

What else may remain

• Aggregated or anonymised statistics that cannot identify you
• Payment and tax records we are legally required to keep
• Public comments that other people have replied to may be retained in anonymised form so those conversations still make sense, with your name and account removed

Deletion is permanent. We cannot recover a deleted account. If you cannot open the app, email [email protected] with "Delete Account" in the subject line, from the address on the account. We process these within 7 days.

12. Your rights

If you are in the EEA or the UK you have the rights below. We extend them to everyone, wherever you live. Exercise any of them by emailing [email protected].

We respond to verified requests within 30 days, and we do not charge for them. We may need to confirm your identity first, so that nobody else can request your data. We will never refuse service, degrade your experience or change your price because you exercised a privacy right.

If you are unhappy with how we handled your request, you can complain to the Data State Inspectorate (Datu valsts inspekcija) in Latvia, which is our lead supervisory authority, or to the authority where you live. In the UK that is the Information Commissioner's Office.

13. US state privacy rights

If you live in California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana or another US state with a comprehensive privacy law, this section is your notice at collection and sets out your rights.

Categories we collect

• Identifiers: name, email, account and device identifiers
• Commercial information: your subscription and purchase status
• Internet activity: what you open, play, read and search inside cont.
• User content: comments, collections, notes and AI prompts
• Inferences: content preferences used to recommend what to open next

We collect these for the purposes in section 4, from you directly and from the sign-in provider you choose. We keep them for the periods in section 9.

We do not sell or share your data

Cont SIA does not sell personal information, and does not share it for cross-context behavioural advertising, as those terms are defined under California law. We have not done so in the preceding twelve months, including for anyone under 16. Because we do not sell or share, there is no opt-out to offer, but you can still exercise every right below.

Sensitive personal information

We do not collect sensitive personal information as defined by California law, and we do not use any data to infer characteristics about you.

Your rights

• Know what we collect, use and disclose, and get a copy
• Correct inaccurate personal information
• Delete your personal information
• Not be discriminated against for exercising these rights
• Appeal a refused request. If we decline, our response explains how to appeal, as several state laws require

You may use an authorised agent, with proof that you authorised them. Email [email protected] to make any request.

14. Apple App Store and Google Play

Cont SIA maintains App Privacy details on the App Store and a Data safety disclosure on Google Play that match this policy and the permissions each build actually requests.

cont. offers Sign in with Apple alongside Google sign-in and email, so you can always choose the more private option. If you use Apple's private email relay, we use that address only for your account and support.

When you subscribe, Apple or Google processes the payment under their own terms and their own privacy policies. We receive only the purchase status needed to unlock your features. Your card number never reaches us.

Privacy Policy URL: conthubs.com/privacy · Support URL: conthubs.com/contact

15. Age requirement

cont. is for people aged 16 and over. The catalogue includes podcasts and videos published by third parties that are not filtered for younger audiences, so we set a single minimum age worldwide rather than a different one per country.

We do not knowingly collect personal data from anyone under 16. If you believe someone under that age has created an account, email [email protected] and we will close it and delete the data promptly.

16. Changes to this policy

We update this policy when we add features or when the law changes. The effective date and version number at the top always reflect the current text. If a change materially affects how we handle your data, we will tell you in the app or by email before it takes effect, and where the law requires it we will ask for your consent again.

17. Contact us

Privacy questions, rights requests and complaints: